Hello, this is __________ and I'm calling today on behalf of the Burlington Electric Department. We are conducting a confidential survey of BED customers.
May I please speak with someone who reviews or pays your electric bills?
[IF YES] Great! Thank you for your time, this will only take a few minutes and your responses will be kept completely confidential.
IF "not available": is there a better time or better way to reach that person? If appropriate, add info to call sheet comments.
If it is a business, ask for the manager, etc.
[Code: Home or Business according to call sheet]